Client manager job ad

 Here's our advertisement

Trade Marks: client manager / associate

Trade Mark Direct, a dynamic and innovative young firm which files more UK trade marks than any other, require a client manager / associate to support their growing services around advice, registration and if appropriate contentious matters.

Trade Mark Direct are the leading provider of trade mark advice, registration and related services online using unique technologies, web, email and phone to deliver high quality advice and service for competitive fixed fees. We're growing fast, offering new services and will be expanding internationally next year.

The role will primarily be responding to enquiries from new and existing clients many of whom are small business owners offering advice on registrability, filing strategies and other actions by phone and email; searches and written opinions: responding to examiners and managing opposition actions.

As often the first point of contact with the company for prospective clients a with little or no trade mark knowledge the role requires solid trade mark experience, ability to explain technical issues simply and clearly without losing what's relevant, and a good phone manner.

Whilst some time will need to be spent in our W4 office home working possible as is a shorter working week (min 28 per week) around core hours of 9.30 to 3.30 Monday to Thursday.

Key Requirements:

- Intelligent, industrious, of integrity

- Solid trade mark experience

- Excellent SME client communication and interpersonal skills

- Entirely familiar and comfortable with email, chat and web based working

- Flexible and adaptable to new ways of working and style of service delivery

- Able to work independently within a small informal team with minimal hierarchy

Attractive remuneration / work / life balance 

In the first instance email explaining why you think you and we would be a good fit.

(Strictly no intermediaries)

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